The Directors act in good faith to make decisions, the outcome of which, they consider will be most likely to promote the success of the Company for the benefit of its members as a whole both in current periods and in the long term.
In discharging their duties above, the Directors carefully consider amongst other matters, the impact on and interests of other stakeholders in the Company and factor these into their decision-making process.
Employees
Directors receive information on various staff KPI’s. The Directors are committed to promoting a healthy workforce comprising both physical and mental wellbeing. The Directors keep staff informed of key issues through structured communication channels, promote inclusion in the workplace and also provide training and development opportunities where they are considered of benefit to the Company and employees. Using the Company’s recruitment and development strategies, the Directors seek to attract and retain talented staff.
The Company’s policy regarding disabled persons is set out further on in the Directors’ Report as well as further details regarding communication with employees.
Customers
The Directors commit considerable time, effort and resources into understanding and responding to the needs of all customers with a view to fostering long-term, mutually beneficial partnerships. Customers’ needs are serviced to the highest standards and management works quickly to resolve any isolated disagreements that may arise from time to time.
Suppliers
The Directors have established Company procedures to ensure that external suppliers are individually verified to ensue they meet with the health and safety, regulatory and financial security standards required by the Group. The Group seeks to pay all suppliers all undisputed amounts due and that conform with the Company’s billing requirements within agreed terms. The Company has established procedures for dispute resolution in a timely and fair manner.
Community and the environment
The Group takes its role within the community very seriously and promotes and encourages community and charitable contribution. The Group also recognises the importance of it environmental responsibilities and has measures in place to monitor and control its impact on the local environment and its compliance with any regulatory environmental standards. The Group seeks to implement policies aimed at reducing any potential detrimental environmental impact of its activities.
Standards and conduct
The Group, of which the Company is a member, and the Company have a series of defined codes of practice regarding ethical standards and the conduct of business. These are clearly communicated to every staff member, adherence to which is expected and enforced.
Disabled employees
The Group encourages the employment of disabled persons whenever practicable and endeavours to ensure that disabled employees benefit from training and career development in common with other employees.
Greenhouse gas emission, energy consumption and energy efficiency action
The Company’s results in relation to the Statement of carbon emissions, in compliance with Streamlined Energy and Carbon Reporting (SECR), are included within the results of its immediate parent undertaking, of which prepares publicly available consolidated accounts, available on Companies House.